SUZUKA CIRCUIT HOTEL | FREQUENTLY ASKED QUESTIONS

About reservations and applications

Can I make a hotel reservation for the F1 Grand Prix period?: Unfortunately, we do not take reservations for the F1 Grand Prix period as the hotel will be reserved for related parties only.
From what age are infants charged?: Charges apply from 3 years old.
When do you start selling Internet plans?: Internet accommodation plans are sold seasonally.
The start date for reservations will be announced on our official website as soon as it is decided.
You can check it here.
I made a reservation via the Internet. What should I do if I want to change the accommodation schedule or number of people or cancel the reservation?: If you want to cancel your reservation or change the number of people, please cancel or change via the reservation system by yourself.
To change the reservation date, please make a new reservation for the desired date and then cancel the previous reservation before the change.
If you would like to add more rooms, please make a reservation as "new".
Please call the reservation center for changes on the day before or on the day of your stay.
Please click here to cancel your reservation.
How much is the cancellation fee?: If the number of guests is up to 14 people, the cancellation fee determined by the hotel shall be as follows.
・Cancellation from 3 days to the day before the date of stay: 20% of the rate
・Cancellation on the day of stay: 50% of the rate
・Cancellation without notice: Full rate
※The above cancellation fee shall not apply to cancellations due to unavoidable circumstances such as sudden illness of children or natural disasters. Please contact us for more information.
※For some races, a separate cancellation fee may be set.

About accommodation benefits

Please tell me about the benefits for the guests.: Parking lot for free during your stay if you come by car.
Can I purchase a Suzuka Circuit Park Passport at the hotel front desk?: Sorry but you can not purchase Park Passpork at hotel front reception.
Please come and require these ticket(s) at Hotel Gate on the day.

Access / Transportation

I would like to go by car, where is the nearest interchange?: If you come by Higashi-Meihan Expressway, it will be the Suzuka Interchange.
You can come from Suzuka Interchange in about 30 minutes.
If you come by Meihan National Highway, please proceed toward Nagoya from Kameyama Interchange on National Route 1.
You can come from Kameyama Interchange in about 30 minutes.
Where is the entry gate for cars?: Please enter from the same Suzuka Circuit Parking Gate as visitors using the Suzuka Circuit Park and the race track.
Please tell the name of the person who made the reservation at the parking gate. Please pick up your hotel guest parking pass for the duration of your stay.
After entering, please go to the hotel front desk to check in.
※Map code：38035853*03
Where is the car parking lot?: Parking lot is available within the hotel area for hotel guests.
At the check-in procedure at the hotel front desk, the staff will inform you of a parking lot near your accommodation building.
For the resort area map, click here.
Is it okay to park the car before check-in?: You can park your car even before check-in on the day of your stay.
The parking lot may change depending on the reservation status of the previous day.
We will inform you of a parking lot as close to the front desk as possible during the check-in at the time of arrival.

Arrival / Check-in

What time is the Check-in and Check-out time?: Check-in is at 15:00, check-out is at 11:00.
Is it possible to check in before check-in time (before 15:00)?: Check in (Room in) time is after 15:00.
Please note that check-in procedures is available before 15:00, so please come to the hotel front reception.
Is it possible to pay for accommodation without cash?: In addition to the following credit cards, the following payment services are available.
VISA, Mastercard, JCB,Mitsubishi UFJ NICOS, DC Card, UC Card, Diners Club, AMEX, CF Card, UnionPay, Honda C card, PayPay, LINE Pay, d payment, Alipay, Wechat Pay
Can I check my luggage before check-in?: You can check your luggage at the hotel front desk cloakroom from the morning.
You can check your luggage at the cloakroom after check-out.
Can I send my luggage in advance?: We can receive your luggage in advance. If you wish, please send it to the address below.
SUZUKA CIRCUIT HOTEL / Reception desk
7992 Ino-cho, Suzuka, Mie 510-0295
TEL:059-378-1111
※Please include the following information in the sender field.
・Name of the person who made the reservation (furigana required)
・Date of stay
・Contact details that can be reached on the day

Hotel Information

Do you sell baby products such as disposable diapers and powdered milk in the hotel area?: They are sold at the lobby shop inside the hotel reception area.
・Paper diapers
・Baby wipes
・Powdered milk
・Baby food
Do you have stroller rentals?: Strollers are not available for rent in the hotel area.
Strollers to be used in Suzuka Circuit Park can be rented out (for a fee) at the Main Information Center in Suzuka Circuit Park. *They can only be used during Suzuka Circuit Park business hours.
Do you have a microwave oven?: A microwave oven is located in the lobby of the West Building.
Please use it for warming the baby food you brought.
For guests staying in other accommodation buildings, please contact the hotel front desk.
Do you have rental umbrellas?: Rental umbrellas are available at the hotel front desk. Please use it when it rains (free of charge).

Guest room Information

Can children of 6 to 12 years old share a bed with parents?: We provide one bed for a child of 6 to 12 years old. Bed sharing is not available.
※For the Kochira Family Room in the West Building, extra futons are available depending on the number of people.

Restaurant Information

My child has food allergies. Is there anything they can eat?: In order for your child to have meals without worries, we respond at the restaurant.
Please be sure to consult us about detailed symptoms at the time of booking or in advance.
・Allergen Information
・About Seasoning
・If symptoms are severe

【Regarding responding to allergies】
The allergen information list is created based on raw ingredients and does not correspond to contamination due to the factory manufacturing process. Please note that the kitchen, equipment, utensils, frying oil, etc. are shared. We will provide you with the allergen information list on request. If you have any questions, please ask our staff.

【Decorated cake】
We do not cater for allergies (including cake that comes with the accommodation plan).

Depending on the situation, the person in charge may contact you to confirm the details.
In addition, we ask for your understanding that we may refuse your use of the service in order to prioritize the safety of our customers.
All menu items are cooked in the same kitchen.
Therefore, allergens are not completely removed, and some may remain.
In addition, allergens may not be completely removed from tableware during the washing process and may remain.
Therefore, we do not guarantee that the arranged meals will not cause allergic symptoms.
Depending on the severity of your symptoms and physical condition of the day, even a small amount of contamination may cause symptoms.
Therefore, we ask for your understanding that the final decision will be made by you.
If you would like to consult directly with the chef about how to remove allergies, please contact us at the number below.

Contact: Reservation Center
TEL：059-378-3402
Reception Hours 9：30～17：00
>>Inquiries on the Internet(*Japanese external link).
suzukacircuit_booking@suzukacircuit.jp
My accommodation plan does not include meals. Can I make a reservation for dinner and breakfast on the day?: Available upon reservation. *Except when the tables are full. Please call the reservation center if you wish to make a reservation.
For restaurants, click here.

About Package Plan

*FOR those who have booked this plan:
Room with Buffet Dinner (17:30 / 19:30) & BF & 1 DAY Park Passport
Room with Buffet Dinner (17:30 / 19:30) & BF & 1 DAY Park Passport & Pool

How can I receive a Park Ticket?: You can receive a ticket at the Hotel Front Desk when you arrive at the Hotel.
Can I use the Park Ticket on the check-in day?: Yes, sure. The ticket can be used during your stay, on either the check-in or check-out day.
Are Park tickets included for everyone, including children?: Tickets are included for the number of people in your reservation.
If I book this plan for two days, will the Park tickets be included for both days?: This is included with your two-day reservation.
You can use the tickets for two days, choosing any two days between check-in and check-out during your stay.
Does this Park ticket allow us to ride all the attractions?: You can ride all attractions except the Circuit Challenger.
Does this ticket include admission fee?: Yes, the admission fee is included.
If I want a park ticket for the next day, can I purchase it by paying the difference?: We do not offer refunds for price differences. Please purchase a "Hotel discounted ticket" for your specified date.
How do I purchase a 2-day Park ticket?: Since there are no 2-day Park tickets, please purchase “Hotel discounted tickets” one day at a time.
Is it possible to use the Pool ticket and Park ticket on separate days?: Yes, it is possible. However, please use them only during your stay (between Check-IN and Check-OUT).
Can I use both Pool ticket and a Park ticket in one day?: Yes, you can use both Pool ticket and a Park ticket in one day.

Frequently Asked Questions

Can I enter the dinner buffet any time?: I'm sorry, please choose either of the dinner times.
Dining will be served in two seating times.
*17:30 – 19:00 (90 min.)
*19:30 – 21:00 (90 min.)
ABOUT restaurant
Do you need to reserve to use THE SPA?: No need, For Hotel guests' Privilege
-[THE SPA] hot spring is free during your stay
(*On the Check-out day you need to book it. We'll inform you on the day at check-in.)
About THE SPA
Do you need to reserve a parking space?: Hotel guests' Privilege
-Free parking lot during your stay (Map Code: 38035853*03)
About Circuit Challenger, you can purchase tickets from the website below.: Please visit this website as follows
Regarding Kart Attacker, you need to reserve a numbered ticket.: Please visit this website as follows
How can I check my reservation on the Official website?: Please visit this website as follows
How to make a reservation for children?: To ensure a safe experience on the Park attractions, please make reservations based on your child's age.

- Differences in child fees between the Official website and other websites.

Reservations made through websites other than the official website do not have a child pricing system, so adult and child prices are the same.
*When making a reservation through another website, please be sure to include children in the total number of guests and make your reservation under the adult category.

- Important Notes Regarding Reservation Changes and Cancellations

If you wish to cancel or change the number of people in your reservation, please cancel your reservation yourself through the reservation system and make a new reservation.
You can check it here.