Inquiries about admission and park tickets | Inquiries

I entered with an admission ticket and did not purchase a park passport. I want to use the attractions, but where can I purchase attraction tickets?

Tickets can be purchased at the Clock Tower Ticket Office, Hotel Gate, License Center, and Menkyo Center.

Are there expiration dates for attraction tickets?

There is no expiration date. If you are unable to use it, you can use it on your next visit.
※Park passports are only valid on the day of purchase.

Can attraction tickets and park passports be refunded?

Refunds are not accepted.

One of our family members is considering purchasing a Park Passport. Is it not possible to transfer the Park Passport?

Park passports cannot be transferred.

"I purchased an admission ticket or passport at "Asobiew!" How do I enter the park?"

Please come directly to the Main Gate and show it to the gate staff.

Are there any payment methods other than cash for purchasing admission tickets or park passports?

The following credit cards and payment services are available for use.
VISA, MASTER, JCB, Mitsubishi UFJ Nicos, DC, UC, Diners, American Express, CF, UnionPay Card, Honda C Card, PayPay, LINE Pay, d Payment, AliPay, WeChat Pay

Where can I purchase discounted tickets for my child's birthday month?

Available for purchase on Asobiew! (WEB Ticket).

Is there anything I need to show when entering if I use a birthday month discount?

Please show the staff your Asobiew! (WEB ticket) QR code screen, insurance card, mother and child handbook, or any other document that can confirm your child's birth month. Thank you for your understanding.

Is the birthday month of my child eligible for benefits that can be applied to my family?

Applicable. Up to 5 people, including elementary school children, are eligible for a discount.

Birthday month special for children here

Can I purchase a park passport or pool ticket at the hotel?

You cannot purchase at the hotel front. Please purchase a WEB ticket or at the Hotel Gate before entering the park.

For information about web tickets, click here

Do you have a 2-year-old child? Is there a charge for children?

Children under 3 years old are free of charge for admission and attraction fees.

Can I ride attractions with cash?
※Park admission tickets, attraction set tickets, lunch tickets, usage tickets, etc.

Cash payment is not accepted. Please purchase a park passport or attraction ticket.

I have an annual passport. I will become an elementary school student within the validity period. Is there anything else I need?

There is no need to create a new card or pay an additional fee. Please understand that we may ask for your age when using the attraction, but please inform us verbally.

※Content is subject to change without notice.
※The price is displayed as the total price.
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