Frequently Asked Questions About the Hotel

Frequently Asked Questions About the Hotel

Contact Us > Frequently Asked Questions About Hotels

Reservation and Application

Q At what age do infants become charged? Information for Children and Infants

A From 3 years old, it will be charged.

Q When will the internet plan be available for sale?

A Internet accommodation plans are sold seasonally.
As for the reservation start date, we will inform you on the official website as soon as it is decided.
You can check it here.

Q I made a reservation from the internet. How can I change or cancel my stay dates and number of people?

A If you wish to cancel or change the number of people in your reservation, please cancel or change it yourself from the reservation system.

To change your reservation date, please make a new reservation for your desired date and cancel your previous reservation.
Please make a new reservation even if you add rooms.

Please contact the reservation center by phone for changes on the day before or the day of your stay.
Please cancel your reservation by clicking here on our official website. Thank you for your understanding.

Q I made a reservation on the internet, but I have not received a reservation confirmation email.

A At Suzuka Circuit, we will send you a confirmation email for your accommodation reservation, but it may not reach you due to the spam filter function. Please register the sender domain @suzukacircuit.jp so that it will not be judged as spam.

Q What is the cancellation fee?

A If the number of guests staying is up to 14 people, the cancellation fee set by our hotel will be as follows.

・Cancellation 3 days prior to the stay or the day before: 20% of the accommodation fee
・Cancellation on the day of stay: 50% of the accommodation fee
・Cancellation in case of no contact: Full accommodation fee

※Cancellation due to sudden illness of a child or natural disasters, etc. is not limited to the above. Please contact us for more information.
※Some races may require a separate cancellation fee.

Q Would you like to apply for a cancellation waiting list?

A If your desired date or room is fully booked, we will accept waiting list.

Cancellations will be accepted by phone starting 30 days before the desired date of stay.
We can only hold a room for up to your second choice.
※Some races may not be available for waiting list during certain race events.

Q Can I stay with my pet?

A Pets are not allowed in all facilities at Suzuka Circuit.
Please use nearby pet hotels.

Accommodation Benefits

Q Please tell us about the benefits for guests.

A Guests staying at the hotel will have free parking during their stay.

Q Can I purchase a Suzuka Circuit Park Passport at the hotel front desk?

A The hotel front does not sell park tickets. Please purchase WEB tickets or at the Hotel Gate before entering the park.
In addition, customers who have made reservations on the official website can purchase admission tickets and park passports at a discounted price in advance.
Purchase method will be informed in the confirmation email sent after reservation.
Purchase period: 7 days before the stay date to 13:59 on the day of stay Price: Admission ticket 1,800 yen ~, Park passport 4,300 yen ~

Q When is the date of the Early Parkin event?

APlease check the schedule here.
We also provide information at the parking gate before the procedure, and if you present it at the "Hotel Gate", you can use the Early Park In service.
※Not available at the Main Gate.
※An admission ticket or park passport is required for admission.

Access & Transportation

Q Planning to come by car. Where is the nearest interchange?

A If you are coming by Tomei Expressway, it will be Suzuka Interchange.
You can reach us in about 30 minutes from Suzuka Interchange.

If you are coming from the Meishin Expressway, please proceed towards Nagoya on Route 1 from the Kameyama Interchange.
It takes about 30 minutes from the Kameyama Interchange.

Q Where is the entrance for cars?

A Please enter from the parking gate. We will confirm the name of the reservation holder and give you a parking pass during your stay.
※Map Code: 38035853*03

Q Is there a parking lot for guests?

A We have a private parking area within the hotel area. We will guide you to the parking lot during check-in.

Q Is it okay to park the car before check-in?

A Yes, you can use the parking lot even before check-in on the day of your stay.
The parking location may change depending on the reservation status the day before.

Q Which is the nearest station if I want to go by train?

A The nearest station is Kintetsu Nagoya Line Shirako (Shiroko) Station. Please come by bus or taxi from the station.

Q I got off at the Main Gate of Suzuka Circuit by bus.
I want to go to Suzuka Circuit Hotel, what should I do?

A If you are using public transportation (bus), please speak to the nearest staff at the "Suzuka Circuit" bus stop or inform the hotel front desk staff by calling the main phone number (059-378-1111) when you get off.

Q What transportation options are available from the hotel to Suzuka Circuit Park?

A The hotel and Suzuka Circuit Park are within walking distance.
(Approximately 2 and a half minutes on foot from the hotel front to the entrance of the park for hotel guests only)
A free shuttle bus is also available on Saturdays, Sundays, and holidays.

[Operating Hours]
Sat, Sun, Holidays 7:00 AM - 11:00 AM, 3:00 PM - 10:00 PM

Arrival and Check-in

Q Where is the location of the hotel accommodation building?

A There are scattered accommodation buildings within the hotel area adjacent to Suzuka Circuit Park.

※The hotel front and cloak are located in THE MAIN.

Q How far is it from the accommodation building to Suzuka Circuit Park?

A Please check the distance from the accommodation building to each facility.

Q What time is check-in and check-out?

A Check-in is at 3:00 PM and check-out is at 11:00 AM.

QCan I check in before 3:00 PM?

A You can check in. Please come to the hotel front desk as soon as you arrive.
We will assist you with storing your luggage and guide you to the parking location during check-in.

Q Is it possible to pay for accommodation with something other than cash?

A In addition to the following credit cards, the following payment services are available.

VISA, MASTER, JCB, Mitsubishi UFJ NICOS, DC, UC, Diners, American Express, CF, UnionPay Card, Honda C Card
PayPay, d Payment, AliPay, WeChat Pay

Q Can I leave my luggage before check-in?

A We are accepting luggage at the hotel front cloak from the morning.
We will also keep your luggage at the cloak after check-out.

Q Can I send my luggage in advance?

A We accept advance baggage collection. If you wish, please send it to the address below.

〒510-0295
7992 Inabemachi, Suzuka-shi, Mie Prefecture
Suzuka Circuit Hotel Front Desk
TEL: 059-378-1111

※Please include the following information in the sender field.
・Name of Representative for Reservation (Required in Katakana)
・Check-in Date
・Contact information for confirmation on the day

Hotel Information

Q Is there a dining venue inside the accommodation building?

A Each accommodation building is only for guest rooms.
The dinner and breakfast venues are located in separate buildings. When using each facility, please move from your accommodation building.

Q What rental equipment is available?

A We offer the following items for free at the hotel front desk.
Please note that the number of items is limited, so please let us know in advance if you would like to use them.

・Wheelchair
・Pants Presser
・Iron
・Baby soap for guest rooms
・Shoe Dryer
・Bedwetting mat
・Milk Pot
・Extension cords and more

Q Is there a sale of baby products such as diapers and powdered milk in the hotel area? Information for Children and Infants

A Sold at the lobby shop inside the hotel front.

・Disposable diapers
・Toilet paper
・Powdered Milk
・Baby food

Q Can you please sterilize the baby bottle? Information for Children and Infants

A Accepted at the hotel front desk.
Please also note that cleaning will be done, so please return it as it was used.

Also, please feel free to inquire at the hotel front desk about borrowing a bottle sterilization set.

Q Is there a stroller rental service available? Information for Children and Infants

A Baby strollers are not available for rent in the hotel area.
Baby strollers for use within Suzuka Circuit Park are available for rent (for a fee) at the Main Information Center within Suzuka Circuit Park.
*Available for use only during Suzuka Circuit Park's operating hours.

Q Is there a microwave?

A A microwave is available in the WEST building lobby.
Please feel free to use it to warm up baby food that you bring with you.
For guests staying in other accommodation buildings, please inquire at the hotel front desk.

Q Are there umbrellas available for rent?

A Umbrellas are available for rental at the hotel front desk. Please use them in case of rain. (Free of charge)

Room Information

Q Can elementary school students sleep with their parents? Information for Children and Infants

A We provide one bed for elementary school children. Co-sleeping is not available.
※The WEST building KOCHIRA Family Room will provide extra futons depending on the number of people.
※The WEST Building Circuit Kids Room will provide an extra bed depending on the number of people.

Q Is there a Japanese-style room?

A There are no Japanese-style rooms in this hotel.
All rooms are Western-style.

Q Is there baby soap available in the bath in the guest room? Information for Children and Infants

A The WEST building KOCHIRA Family Room is permanently installed in the room.
For customers using other room types, please contact us in advance.

Q Is there a child seat available? Information for Children and Infants

A The WEST building KOCHIRA Family Room is permanently installed in the room.
For customers using other room types, please contact us in advance.

Q How should I dispose of used diapers? Information for Children and Infants

A We have prepared a plastic bag for used paper diapers in each room.
*Only if you have a child under 3 years old

Restaurant Information

Q Is there anything my child can eat if they have a food allergy? Information for Children and Infants

A For your peace of mind, we provide support at the restaurant.
Please be sure to consult with us about any detailed symptoms when making a reservation or in advance.

・Allergen Information
・About Seasonings
・In case of severe symptoms

【Allergy Information】
Please note that the allergy ingredient list is created based on the ingredients, and does not take into account contamination during the manufacturing process. Please be aware that the kitchen and equipment, utensils, and frying oil are shared. For customers who wish, we will provide an allergy ingredient list. If you have any questions, please feel free to ask our staff.

【Decoration Cake】
Allergy support is not available.
(Including cake for accommodation plans)

Depending on the situation, we may contact you for further confirmation from the person in charge.
Also, please understand that we may refuse your use in order to prioritize your safety. Thank you for your understanding.

Please note that all menus are prepared in the same kitchen.
Therefore, allergens may not be completely removed and may remain in some dishes.
Additionally, allergens may not be completely removed from dishes during the cleaning process and may remain.
As such, we cannot guarantee that there will be no allergic reactions to modified meals.
Depending on the severity of the customer's symptoms and their overall health on the day, even small amounts of allergens may cause a reaction.
Therefore, we ask for your understanding that the final decision is up to the customer themselves.

If you would like to discuss directly with the cook about allergy removal, please contact us at the following address.


Accommodation Reservation Dedicated Dial TEL: 0570-044-489 (Navigation Dial)
※During navigation dial voice guidance, please press the "1" button for inquiries regarding reservations at Suzuka Circuit Hotel (can be operated even during voice guidance).


Opening Hours: 9:30 AM - 5:00 PM


>>Internet Inquiries

Q Do you have any age restrictions for children under 0 years old at the restaurant? Information for Children and Infants

A There is no age restriction for the restaurant.
Please note that we do not provide high chairs for infants, so please bring your own stroller.

Q Is there a menu for baby food at the restaurant? Information for Children and Infants

A We offer baby food at the restaurant "THE DINING".
We also provide reheating and hot water for your own baby food at the hotel front desk or restaurant.

Q Is it possible to make a reservation for dinner and breakfast on the day of the stay, even though the meal is not included in the accommodation plan?

A We accept reservations.
*Except when fully booked.
Please call the reservation center if you wish to make a reservation.

Q I would like to celebrate my birthday or anniversary, can I order a cake?

A We accept cake orders up to 3 days before your visit. (Additional fee applies)
You can enjoy it during dinner at the restaurant or in your room.

・Type
 Cream Decoration Cake
 Chocolate Cake


・Size・Price
 4th (diameter approximately 12cm) 2,200 yen
 5th (diameter approximately 15cm) 2,750 yen
 6th (diameter approximately 18cm) 3,250 yen
 7th (diameter approximately 21cm) 4,350 yen

・Delivery Location and Time・
Delivery Location Time
Hotel Front Check-in time is from 15:00 to 22:00.
Restaurant
"THE DINING"
17:30~20:30
※If you are picking up at the restaurant, please make a reservation in advance.

About THE SPA

Q Can it be used after checkout?

A Available for a fee from March 1, 2024 (Friday). The method for applying for a day trip bath will be provided at the time of check-in.
Price: Adults (junior high school students and older) 600 yen Children (elementary school students) 400 yen Infants (3 years and older) 300 yen Free for ages 0-2 

Q Can I use it for a day trip?

A From March 1st, 2024 (Friday), only customers who have used Suzuka Circuit Park can use it for a day trip. Advance reservation and payment are required at "Urakata".
Price: Adults (junior high school students and older) 1,200 yen Children (elementary school students) 800 yen Infants (3 years and older) 600 yen Children under 2 years old are free

Q How do I make a reservation?

A Customers who use Suzuka Circuit Park can make reservations at the following link "Urakata".
Book and Payment Here (Reservation Site "Uracata")

Q From what age can I use the bathhouse? Information for Children and Infants

A You can use it from 0 years old. Please bathe with an adult for small children.

Q What are the conditions for mixed bathing for children? Information for Children and Infants

A Available only for children under 6 years old and under 120cm tall.

Q Are there towels available at the hot spring facility?

A Bath towels and face towels are provided free of charge at the hot spring facilities.

Q What amenities are available?

A Shampoo, conditioner, body soap, toner, emulsion, cotton swabs, etc. are available. (※Facial cleanser, makeup remover (oil), cotton, and hair ties are also available for women's bath only)

Q Is there a baby bath chair in the large bath? Information for Children and Infants

A We have separate men's and women's baths available.

Q Is there a diaper changing bed? Information for Children and Infants

A We have separate men's and women's baths available.

Q Is there a sauna, cold bath, and pool?

A There is no.

Park Course Information

Q Is there a place where I can get hot water at Suzuka Circuit Park? Information for Children and Infants

A Main Information Center Nursing Room, In front of Putti Town Store Nursing Room, Hot water is available at the 1st floor Baby Center of Putti Town Center.

Q Is there a stroller rental service available at Suzuka Circuit Park? Information for Children and Infants

A Baby strollers are available for rent at the Main Information Center at Suzuka Circuit Park.

Q Are baby products such as diapers and powdered milk sold at Suzuka Circuit Park? Information for Children and Infants

A We sell at the Main Information Center.

・Disposable diapers
・Toilet paper
・Powdered Milk
・Baby food: 7 months/9 months/12 months
・Baby Barley Tea

Q What if your child suddenly gets injured or sick? Information for Children and Infants

A Please contact the nearest staff or use the first aid station.

Q Is there a website where I can check the congestion status of attractions?

A For details on waiting times, please see here.

Q Are there any attractions that can be ridden on a rainy day? Information for Children and Infants

A There is a roofed and indoor type vehicle.

Q What is Early Parkin?

A You can line up for your desired attraction quickly.
※Guests can enter from the dedicated park entrance.
※Attractions are not available until the opening time of Suzuka Circuit Park.
※The available schedule is irregular. Please check the schedule here.

Q Is there any driving on the course on the day of your stay?

A Racing Course Calendar can be checked here.
※Schedule is subject to change without notice.
※Not displayed in Internet Explorer.

※Content is subject to change without notice.
※The price is displayed as the total price.
※The photos and illustrations used are for illustration purposes only.